TO OUR VALUABLE CUSTOMERS
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I really dislike it when companies take valuable space to talk about themselves, rather than talking about what's really important--you, the customer, and serving YOUR needs.
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But, just this once, I'm going to give in to a bit of horn-tooting.
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For over a quarter of a century, we have been coming up with products that help you and your industry save nursing time, improve patient comfort, and more recently, deal with increasingly complex regulatory compliance issues.
We actually date from 1979, but it wasn't until 1982 that we became a full-time business, with the ability to design and manufacture our own products. Our first products, and still the largest part of the company, were imprinted baby bibs, given as birth gifts to new Moms and babies in hospital maternity units. They turn babies into miniature moving billboards, promoting the maternity services of our hospital customers.
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Not long thereafter, my father-in-law, then a Nursing Home Administrator, dumped a bunch of ratty-looking adult bibs on my desk and said, "You make good baby bibs. How about designing a good looking, long lasting, adult bib, so our CNA's don't have to waste valuable time changing residents' clothing after meals?"
So we did. First in white, then in the dark StainHider™ colors that hide stains so the bibs didn't have to be bleached, and lasted even longer.
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We continued to develop products to solve real problems. My father-in-law developed the first alarm seatbelt for preventing falls from wheelchairs and the high-tech remote BedSide Sentinel™. My wife, an RN came up with the Catheter Bag Cover. I came up with the Reversible Repositioning Indicator Pad. Other products were suggested by customers, like the new Wheelchair Footrest Caddy, which keeps wheelchair footrests with the chair when they're not in use.
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What we don't do is fill our catalog with "me too" products, the stuff everybody else sells. Competing with Briggs, McKesson, and the other giants isn't what we do best. our job, as we see it, is to listen...to listen to your needs, ideas, and concerns, and to develop innovative and economical solutions to your care and compliance problems.
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You'll find us easy to work with. Chances are almost 100% that you'll be able to complete your order, including getting answers to any questions, with the person who answers the phone when you call 1-800-336-1414. No voice mail, no "hold for the next available representative," and no automated phone menus. Just knowledgeable people trying their best to give you good service and make you a customer for life.
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| Thanks for listening. I hope you'll find some products that'll help make your job easier and your residents safer and happier. Call us at 1-800-336-1414. You'll get our best! |
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